Business

Danielle Jones-Derricks Bus 110-N02 November 11, 2012 M2 Reflective Writing Assignment Customer determined merchandise is the makeup of marketing to commonwealth who are evoke in a specific item, avail, installation, etc. Customer impelled markets urinate to deal with installations much(prenominal) as the story in the innovational York generation titled Doing the Math on Disappointed Customers. This thwarted man, and client, could subscribe had a rattling powerful word of go along advertisement to share with others for this family that completed the shine kink up in his garage as he was so very pleased with the work and would have told many people. And those people would have told others which probably ended up in at least $10,000 worth of lost sales for this company, all because the company was not node goaded teeming to keep their brisk customer happy. It would have cost the fraternity all of $15-$20 to transmit him a product that could have resolv ed the worry for the customer. When in actuality the company should have been customer driven enough to exclusively fix the very small area of disaster. sort of the Company has lost out on a move over customer and watchting any word of mouth customers from this customers word of mouth.

The man who wrote the article in the New York times about the unhappy customer with the gloss company who did such(prenominal) a great job on his garage cuff seems as though he operates his business to succeed in having good morals and ethics by doing what needs be, in a reasonable manner, to keep a customer happy. Companies th at snap special answers and Installations! must have customer driven marketing to succeed. I have had many experiences that have reflected the reply of whether or not I shop at a particular store or not. I have been on the job(p) Customer Service for over a decade and I know enough to know that the customer is always right. I know enough to know that the level of customer service these days from our local grocery stores to our utility companies to...If you want to croak a full essay, order it on our website: OrderCustomPaper.com

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